It infuriates me that software managers are eager to carve the heart out of their applications by porting them to the Web to get the advantage of no installation, when they could have the same installation-free product merely by saying to their developers, "Get rid of the installation process, please!"
Cooper

Ask any person who has ever worked at any desktop-software company in technical support, and he will tell you that the one thing he spends most of his time and effort on is the file system.

Badly designed business software makes people dislike their jobs

number-one goal of all computer users is to not feel stupid
Cooper